Changes and Cancellations
Cancellations must be made less than 7 days from the original date of your order for Competition Collection and within the same day for all Personalized and In-Stock Items. Changes and/or adjustments to your order must be made quickly. Changes cannot be made once your order is in production. Returns on custom orders are not accepted.
Delivery Schedule
The competition collection leotards are custom made and, therefore, orders are completed in the order they are received. Normal delivery time is an estimated 6-8 weeks. However, in the peak months (Nov-Mar) delivery can be an estimated 8-12 weeks, due to circumstances beyond our control with our vendors. For all Personalized and In-Stock items, delivery is between 4-7 business days.
Shipping for custom orders
All custom orders will be shipped UPS Ground or USPS. Express delivery is available and shipping fees are determined at the time of shipment. All air charges and/or Saturday delivery charges will be at the expense of the customer. UPS will send a tracking number via email once your order has been scanned. Please make sure to check your spam or junk folder for this email. If you’ve requested samples of competition leotards, we will pay for shipping them to you and you will be responsible to pay for shipping them back to us.
Receiving Your Shipment
Once you have received your shipment, please immediately check to make sure all colors, sizes, and counts are accurate and as ordered. In the event you receive damaged or incorrect items, make sure to keep all garments and paperwork and contact customer service as soon as possible. Any errors regarding your merchandise must be conveyed to customer service within 5 days of receiving your shipment.
Fabric Changes
Due to constant changes within our vendors, some fabrics may change in shade. Alternative options for discontinued fabrics featured in our catalog will be available and discussed at the time of placing your order. If you are adding to a previous order or exchanging sizes, there is no guarantee your new merchandise will be the same shade or fabric of prior orders. If fabric is delayed or discontinued after you place your order, customer service will contact you immediately regarding alternative options.
Payment Terms
A minimum of 50% down payment is required on all special orders. Visa, Mastercard, Discover, Money Order, and Cashier’s Check are all accepted forms of payment. Company checks are accepted, however, processing them can take up to three weeks and may delay your order.
Backorders
Please understand that all of our leotards are custom made to order. Therefore, we occasionally experience delays beyond our control causing items to be on backorder. We apologize for any inconvenience this may cause you. We make every attempt to ship orders complete and on time. If items are backordered, all items will be shipped within two weeks UPS Ground with no additional charges. Any expedited shipping charges will be at the customer’s expense.